Privacy Policy
This policy explains how KB MULTITRADE collects, uses, stores, and protects customer, dealer, and website visitor information in the course of its trading and distribution business.
KB MULTITRADE is committed to handling personal and business information responsibly. This Privacy Policy applies to information collected through our website, enquiry forms, dealer/distributor registration and login systems, warranty registration, service request forms, reward claim processes, and related customer support interactions.
1. Information We Collect
We may collect information necessary to operate our business and provide sales, warranty, and after-sales support services.
- Identity and contact details such as name, phone number, email address, shop name, address, state, district, and pin code.
- Business and dealer information such as distributor profile details, trade license data, stock transfer records, reward point records, and service history.
- Product and service information such as serial number, invoice date, warranty period, service complaint details, and uploaded warranty or product photographs.
- Website enquiry information such as form submissions, quotation requests, and communication preferences.
- Authentication details required for dealer access, including OTP-based login activity and related session/security data.
2. Purpose of Collection
We use the information we collect to operate our business efficiently and to provide legitimate commercial and support services.
- To respond to product enquiries, quotation requests, and customer support requests.
- To register warranties, verify product ownership, and manage warranty eligibility.
- To process service requests and coordinate inspection, repair, or replacement support.
- To administer distributor/dealer accounts, stock transfers, and reward point claims.
- To send operational notifications, including login OTPs and dealer communication through approved messaging channels.
- To improve website performance, record business interactions, and maintain internal compliance records.
3. Legal and Business Basis
We process information as necessary to fulfill customer requests, manage legitimate business operations, provide warranty and service support, maintain records for transactions, and protect our systems and business interests. Where required, use of the website or submission of a form constitutes consent to the relevant processing.
4. Sharing of Information
We do not sell personal information. Information may be shared only where reasonably necessary for business operations.
- With internal staff, sales, service, and administrative personnel who need the information to perform their roles.
- With logistics, service partners, warranty verification teams, or technical personnel involved in fulfilling a request.
- With communication service providers, such as OTP or WhatsApp notification vendors, for operational messaging.
- With legal, regulatory, or law enforcement authorities when disclosure is required by law or for protection of rights and safety.
5. Data Retention
Information is retained for as long as reasonably necessary for sales records, warranty administration, service support, dealer account management, fraud prevention, legal compliance, and business accounting requirements. Some records may be kept longer where required to resolve disputes or comply with statutory obligations.
6. Data Security
We take commercially reasonable steps to safeguard stored information against unauthorized access, alteration, disclosure, or destruction. However, no website, cloud platform, or digital communication channel can be guaranteed to be fully secure, and users should avoid sharing unnecessary confidential information through public channels.
7. Cookies and Website Usage
Our website may use basic technical tools necessary for page performance, navigation, security, and user experience. We may also maintain server logs and technical records for troubleshooting, abuse prevention, and internal analytics.
8. User Rights and Requests
Users may contact us to request correction of inaccurate contact details or to raise concerns regarding information use. We may require reasonable verification before acting on such requests, especially where warranty, dealer, or financial records are involved.
9. Third-Party Links and Services
Our website may contain links to third-party websites or rely on third-party tools for hosting, communication, and media delivery. We are not responsible for the privacy practices of external platforms that operate independently of KB MULTITRADE.
10. Contact for Privacy Matters
If you have any questions about this policy or wish to contact us about your information, you may reach us using the business contact details below.
- Business Name: KB MULTITRADE