Terms & Conditions
These terms govern use of the KB MULTITRADE website and related business processes, including enquiries, dealer access, warranty support, service requests, and communications.
By accessing or using the website, submitting an enquiry, applying for dealer/distributor access, registering warranty information, or requesting service support, you agree to these Terms & Conditions. If you do not agree, you should discontinue use of the relevant services.
1. Business Scope
KB MULTITRADE operates as a trading and distribution business dealing in water pump products and related equipment, with associated customer enquiry handling, warranty support, service coordination, and dealer/distributor operations.
2. Website Use
- The website is provided for general business information, product discovery, support initiation, and commercial communication.
- Users must provide accurate, current, and complete information in all forms and submissions.
- Users must not misuse the website for fraudulent, illegal, abusive, or disruptive activity.
- We may suspend or restrict access where misuse, false submissions, or security concerns are identified.
3. Product Information
Product descriptions, images, technical indications, and availability shown on the website are for general information and business promotion. Final specifications, pricing, supply conditions, warranty coverage, and delivery commitments may vary depending on product model, stock availability, location, and commercial agreement.
4. Enquiries and Quotations
- Website enquiries and quote requests do not by themselves create a binding sales contract.
- Any quotation, commitment, or sale is subject to separate confirmation by the business.
- We reserve the right to refuse or not respond to incomplete, misleading, or non-genuine requests.
5. Dealer and Distributor Access
- Dealer/distributor login access is intended only for authorized business users.
- Users are responsible for safeguarding login access, OTP-based verification, and any actions performed under their account.
- We may revoke access where records are false, inactive, unauthorized, or used contrary to business policy.
6. Warranty and Service Terms
- Warranty-related services are subject to product eligibility, serial number verification, purchase records, and applicable warranty policy.
- Submitting a warranty registration or service request does not guarantee approval, replacement, or free service.
- Claims may be rejected where information is inaccurate, incomplete, outside warranty period, or inconsistent with company records.
- Service timelines may depend on site conditions, spare availability, technical inspection, dealer coordination, and location.
7. Reward Points and Promotional Benefits
- Reward points, dealer benefits, or promotional credits are governed by internal business rules and may be modified, paused, or withdrawn at any time.
- Reward claims are subject to internal review, approval, rejection, and record validation.
- We reserve the right to reverse benefits arising from error, misuse, fraud, or duplicate records.
8. Communications
Users agree that operational communications may be sent through available channels such as phone, email, OTP, and approved messaging systems for account verification, warranty status, claim updates, stock transfer notices, and service coordination.
9. Intellectual Property
Website content, business names, branding, graphics, text, layouts, and related material are the property of KB MULTITRADE or used under appropriate rights. Unauthorized copying, redistribution, or commercial reuse is prohibited without prior written consent.
10. Limitation of Liability
To the maximum extent permitted by law, KB MULTITRADE shall not be liable for indirect, incidental, or consequential loss arising from website use, delayed communication, interrupted service availability, product misuse, third-party platform failure, or reliance on incomplete website content.
11. Changes to Terms
We may revise these Terms & Conditions from time to time to reflect changes in business process, service offerings, legal requirements, or operational policy. Continued use of the website or related services after an update constitutes acceptance of the revised terms.
12. Governing Communication and Contact
For questions regarding these terms or any commercial/legal concern related to website usage, users may contact us using the following business details.
- Business Name: KB MULTITRADE